Terms of Delivery and Invoicing

Terms of Delivery

Valid from 17.08.2017.

General information about the online store

Online store products are sold by ArkSystems Oy (Business ID 0744762-2). We sell products both to companies and individuals in Finland and the EU. Value added tax is added to the products in the shopping cart. We reserve the right to change prices.

About ordering

The delivery of the online store order is done as a web download. Possible serial numbers and product keys will be forwarded via email by the manufacturers of the products. ArkSystems products will be downloadable through the customer account or download link. Memory stick delivery is also possible for a small extra charge.

Order confirmation

We will send you an order confirmation via email. It shows you e.g. ordered products and the total invoice. You can check the contents of all orders from a registered customer account.

Exchange and Return Conditions

Private customer has a 14 day exchange and return right under the Finnish Consumer Protection Act. The buyer's right of return is subject to the condition that the product is unused and unchanged. Attach the following information to the return:

  • Order number, name, address and phone number
  • Bank account number
  • Copy of the order confirmation

Invoicing

Online shopping is done by either the most well-known banks or credit cards.

We offer invoice as a payment method to companies that have a good financial standing. In that case, when ordering from your account, "Invoice / Payment Order" will appear as a new payment option. Ask for invoice payment method at myynti@arksystems.fi. Payment time is 14 days net, overtime interest 8 %.

Payment Service Provider

Paytrail Plc (2122839-7) is co-operating with Finnish banks and credit institutions as a provider of payment transfer services and as a payment service provider. Paytrail Plc will show up to the payee by bank statement or card payment. Paytrail Plc will forward the payment to the merchant. Paytrail Plc has a payment institution license.

Paytrail Plc, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
www.paytrail.com

Supported banks

Nordea, Osuuspankki, Danske Bank, Säästöpankki, Ålandsbanken, Handelsbanken, Oma Säästöpankki, POP Pankki, S-Pankki, Aktia

Supported credit cards

Visa, Mastercard, American Express